Customer Experience Management

I just returned from the Adobe Enterprise Partner Community Days Conference in New Orleans, LA. While there were a number of interesting presentations, one of the most engaging was by Bruce Temkin, entitled “The 6 Imperatives of Customer Experience”.  His blog is called “Customer Experience Matters”.  It is a gold mine in terms of great, to-the-point info-graphics that highlight the research Bruce and his organization is doing.  See below for example:

As a start, check out his FREE e-book, “The Six Laws of Customer Experience“